Our Mission and Our Values
OUR MISSION
At the Lincom Group we are continually striving to show a sustained commitment to our people and processes, innovation, outstanding product quality and exceptional customer service. We aim to provide innovative, durable, premium quality products which meet our customers’ needs.
OUR VALUES
Leader: Lincom Group is a leading provider of material processing equipment and services for the construction, infrastructure, forestry, recycling, quarrying and mining industries.
Dependability: Product quality and reliability are key to our success; people know they can depend on Lincom.
Lincom Spare Parts is committed to providing continued customer support long after plant has been delivered, installed and commissioned.
Family: The Lincom Group remains a wholly Australian owned and operated family business, backed by a team of dedicated industry professionals. The family business is currently being managed in the second generation by Stephen Watterson who has been vigorously involved in the organization since 1998 and Roy Watterson currently serves as a chairman on the Board of Directors. The close connection with the customers built on strong values of delivering world class products makes the Lincom Group a trusted and valued partner.
Passion: Passion is at the heart of our company. We are truly passionate about our products.
Integrity: We are honest, open, ethical and fair. In all our dealings, with both staff and customers, we are open and transparent.
Customer – focused: We aim to make the customers life easy and deliver a positive experience; making it easy for the customer purchase, utilize the product and get support when needed.
Support: Our fully trained service engineers are strategically placed. This coverage coupled with their vast knowledge and expertise enable Lincom to offer first class service support.
Long- Term Value: Our attention to the details that help your business on a practical level flows into individualised after-sales programmes and a commitment to customer care. With us you get our know-how and insider information over the long-term.
