In this industry, selling a machine is just the beginning. We know that the real value begins the moment it arrives on-site and goes to work in the dust, heat, and pressure of day-to-day operations. That’s why our commitment doesn’t end at the delivery gate, our after-sales support isn’t a bonus – it’s the backbone of productivity.
Downtime doesn’t just mean a halted conveyor or a stalled shredder, it means delays, lost revenue, and frustrated team. Whether you’re operating a quarry in the Pilbara, a recycling site in Brisbane, or a composting facility in regional Victoria, your equipment must perform. And when it doesn’t, you need fast answers, real expertise, and parts that are ready to go.
That’s exactly what we deliver.
From preventative maintenance and remote diagnostics to hands-on training and emergency breakdown response, we take ownership of the machine’s entire lifecycle. Our support isn’t a side service, its core to the value we bring our customers, every day.
So, what does great after-sales support actually look like?
- Local presence, national reach: With seven branches across Australia, we’re never far away. This means reduced response times, lower freight costs, and service technicians who know your region and conditions.
- OEM-certified technicians: Our service team is trained directly by our OEMs like Powerscreen, Komptech, Morbark, McLanahan, and Thor. We don’t just fix problems, we solve them with precision.
- On-hand spare parts: Nothing is more frustrating than waiting weeks for a part. That’s why we stock thousands of genuine OEM components locally, giving you rapid access to the parts you need when you need them.
- Remote diagnostics: With platforms like Komptech Connect and Powerscreen Pulse, we can remotely assess machine health, track operating parameters, and help optimise performance without a technician ever stepping foot on site.
- Training that empowers: Through our Technical Institute in Narangba, we deliver training that turns knowledge into uptime. These are not just product walkthroughs, they’re hands-on, expert-led sessions built around safety, performance, and efficiency.
Our after-sales service is flexible and deeply integrated into everything we offer, from hire equipment to major capital purchases. We deliver peace of mind, performance assurance, and people who care.
Because we believe our success depends on your success.